Privacy Policy
​Effective Date: October 17, 2024
LMI Air Services LLC ("the Company," "we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and users of our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us through our website and services.
1. Information We Collect
The Company may collect various types of information to provide services effectively and ensure the best customer experience.
1.1 Personal Information
We collect personal information that can be used to identify you directly, such as:
-
Name
-
Email address
-
Phone number
-
Home or business address
-
Payment information (when making payments for our services)
-
Any other information you voluntarily provide through inquiries, forms, or account creation.
1.2 Automatically Collected Information
When you visit our website or use our services, we may automatically collect:
-
IP address
-
Browser type and version
-
Operating system
-
Date and time of access
-
Pages visited within our website
-
Cookies and similar tracking technologies that help us monitor and improve our website’s performance.
1.3 Information from Third Parties
We may receive information about you from third-party services, such as:
-
Service providers who help us verify your identity or process payments.
-
Marketing partners who assist with targeted marketing based on your preferences.
2. How We Use Your Information
The information we collect is used to provide, maintain, and improve our services. Specifically, we may use your information for the following purposes:
2.1 Service Delivery
-
Schedule, process, and deliver HVAC services, installations, repairs, and consultations.
-
Communicate with you about appointments, service updates, and any service-related inquiries.
2.2 Payments
-
Process payments securely for services provided, including billing and payment tracking.
2.3 Communication
-
Send notifications, reminders, and updates related to your HVAC services or maintenance contracts.
-
Respond to inquiries and provide customer support.
2.4 Marketing and Promotions
-
Send promotional offers, newsletters, and information about new services, with your consent.
-
Offer personalized advertising based on your usage and preferences.
2.5 Legal Obligations
-
Comply with applicable legal obligations, such as record-keeping and financial reporting.
-
Protect our rights and property, or the safety of others.
3. Data Sharing and Disclosure
The Company does not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:
3.1 Service Providers
We may share your information with trusted third-party service providers who help us operate our business, such as:
-
Payment processors
-
Marketing platforms
-
IT and web hosting services
-
Technicians and subcontractors
These third parties are contractually obligated to protect your information and use it solely for the purposes specified by the Company.
3.2 Legal Requirements
We may disclose your personal information if required to do so by law, such as:
-
In response to a subpoena, court order, or legal process.
-
To protect the Company’s rights, property, and the safety of our employees or customers.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of the Company’s assets, your personal information may be transferred to the new owners as part of the transaction.
4. Data Retention
We retain your personal information only for as long as necessary to provide services or fulfill the purposes outlined in this Privacy Policy. After this period, your information will be securely deleted or anonymized, unless required by law to retain it for a longer period.
5. Data Security
We implement a range of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:
-
Encryption of sensitive data during transmission (e.g., payment information).
-
Access controls restricting who can view or modify your data.
-
Secure storage of your information on protected servers.
While we take all reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is 100% secure. As such, we cannot guarantee absolute security.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal data, including:
-
Access: Request a copy of the information we hold about you.
-
Correction: Request that we correct any inaccurate or incomplete data.
-
Deletion: Request that we delete your personal data, subject to legal retention requirements.
-
Opt-Out: Opt out of receiving marketing communications at any time.
To exercise any of these rights, please contact us at bizops@lmiair.com. We will respond to your request within the timeframes required by applicable law.
7. Cookies and Tracking Technologies
The Company uses cookies and other tracking technologies to:
-
Improve your user experience on our website.
-
Monitor website performance.
-
Personalize content and advertisements.
You can manage or block cookies by adjusting your browser settings. However, disabling cookies may affect the functionality of the website and some features may not work as intended.
8. Children's Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under the age of 18, we will take steps to delete such information.
9. International Transfers
Your personal information may be transferred to and stored in locations outside of your state, province, country, or other governmental jurisdiction where the privacy laws may differ. By providing us with your information, you consent to the transfer, storage, and processing of your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
The Company reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the updated policy on our website and revising the "Effective Date" at the top. Continued use of the Service after any modifications indicates your acceptance of the revised Privacy Policy.
11. Governing Law and Dispute Resolution
This Privacy Policy shall be governed by the laws of the State of Florida. Any disputes arising under or related to this Privacy Policy shall be resolved in accordance with the dispute resolution process outlined in our Terms and Conditions, including binding arbitration in Palm Beach County, Florida.
12. Contact Us
For any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
LMI Air Services LLC
Email: bizops@lmiair.com
Phone: (561) 547-5900
Address: Palm Beach County, Florida.